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» Listing Details
ID:
4505
Title:
Knowledge management for call centres
- http://www.steptwo.com.au/papers/kmc_callcentre/index.html
Description:
FEBRUARY 2002 KM Column: Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties.
Category:
Education and Reference: Knowledge management
Link Owner:
admin
Date Added:
August 21, 2006 04:01:17 PM
Number Hits:
0
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